Apex Legends is one of the fast-paced Battle Royale games. But recently, a lot of users have been reporting server connectivity problems in Apex Legends on EA Community forums. And, this problem is not only limited to PC users. Even, Xbox One and PS4 users are also facing the same problem. Users are getting “Apex Legends Connection to Server timed out” error on their system.
Personally, I had faced this problem. The error occurs when the Apex Legends game screen gets freeze. And, sometimes “Out of sync with server” error appears after the game gets loads or during connecting to match. Even, EA has acknowledged the problem, and their developer team working on Fix. On the forum, EA has suggested following a Connection troubleshooting guide. That is a temporary solution to this Error.
Because the problem occurs again after playing a match or two. Well, this connection error can occur due to multiple reasons in Apex Legends. That’s why you have to try out multiple solutions. So do follow every solution mentioned in this article one after one.
Error Information – Connection to server timed out. See ea.com/unable-to-connect for additional information
For some users, after clicking on the continue button from the error screen. The game starts working again. But, Error comes after a few minutes. If this is happening with you then also you can try these solutions.
Solution 1: Restart Windows Audio Service. (AMD FX Series CPU)
If you’re using AMD FX Series CPU or Processor. Then, getting “Connection to server timed out” error isn’t a new thing. Because On EA Forum dozens of AMD CPU users are reporting about this connectivity error. Well, there is a solution, that did work for many users. So, you can also give it a try.
On AMD FX Series CPU, Server timed out happens due to Windows audio service not running properly. So, to make Audio service work properly, you have to restart Audio Services.
1. To do that, Press Windows R key simultaneously, the Run window will get open.
2. Type services.msc in it, and Press Enter Key.
3. In Services window, Find Windows Audio Endpoint Builder Service.
Right-Click on it, and from the context menu, click on restart.
Solution 2: Run Game and Client as Administrator.
In my “Apex Legends won’t launch on PC” article, I have already mentioned this solution. In most of the Online PC Games, Games do require some permission to make the connection with the Game Server. And, for that, Game and its client needed Administrative rights. So, if you’re getting server timed out error in PC. Then, by running both Apex Legends and Origin App as administrator. You can fix the server connectivity issue.
1. First, Close Apex Legends and Origin completely.
2. Right-Click on Origin Client shortcut and then click on Properties.
3. Click on the compatibility tab, and mark “Run this program ad an administrator”. Click on OK.
4. After that, Do the same for Apex Legends.
5. That’s it, now every time you start the game or Origin. It will run as administrator.
Solution 3: Flush DNS / Clear your DNS Cache.
In Windows, DNS Cache stores IP addresses of web servers. So, if the “Connection to server timed out” error coming again and again in Apex Legends. Then, it might be due to DNS Cache. So, if that is the case, then you need to Clear your DNS Cache.
1. In Windows 10, Right-Click on the start button. And, click on Windows PowerShell (Admin). You can also use the Command Prompt (Admin).
To Open Command Prompt, click on the search icon. And, type CMD, Click on “Run as administrator”.
2. To flush DNS type the following command and hit Enter.
3. After flushing DNS resolver cache, type the following command and press enter. This command will reset TCP IP.
netsh int ip reset
That’s it. Restart your PC to apply changes.
Solution 4: Change DNS Servers.
If by clearing DNS Resolver Cache, Apex Legends Game’s Server timed out the problem doesn’t get resolved. Then, you should try changing the DNS server. There are multiple DNS servers available. But, I would suggest you use Google DNS Server.
Note: If you’re facing this problem in PS4 and Xbox One Console. Then, also you can try this solution.
PC Users –
1. Do open Control Panel > Network and Internet > Network & Sharing Center.
2. Click on Change adaptor settings.
3. Right-Click on your current active Internet Connection. And, click on Properties.
4. Select “Internet Protocol Version 4 (TCP/IPv4)”, and click on properties.
5. Select “Use the following DNS server addresses” radio button. And, Enter the following details.
Preferred DNS Server 22.214.171.124
Alternate DNS Server 126.96.36.199
Click on OK. That’s it. Restart the Game and problem will get solved.
PS4 Users –
1. Open PS4 Settings > Go to Network.
2. Go to Set up Internet Connection.
3. Now, Use either Lan Cable Connection or Wi-Fi and then choose custom.
4. Select IP address as Automatic and in DHCP select Do not specify.
5. In DNS Server Settings, Use manual. And In primary DNS type 188.8.131.52 and in secondary 184.108.40.206
Xbox One Users –
From the Xbox One home screen. Go to Settings > Network > Advanced settings > DNS settings > Manual. And, Enter 220.127.116.11 in Primary DNS and 18.104.22.168 in secondary DNS.
Solution 5: Restart Router and System. (Open Ports.)
If you’re using your system or router/modem for many days without any break. Then, you should restart your router/modem & PC and cold boot your console. (PC/Xbox/PS4.) But, If by restarting the internet and system, the problem doesn’t get resolved.
Then, you should try opening correct ports for Apex Legends. Forwarding ports are is a useful trick in gaming. Because it makes network connection most stable, and faster.
What are PORTS in Online Gaming?
Ports are basically endpoints between two connections. And, a port number is get assigned to each endpoint. It’s like an address, that helps in the direct flow of Internet traffic.
5. That’s it. Now save port information, and reboot the router to apply changes.
Solution 6: Check Server Status and Change Server.
Clearly, this issue is directly related to the Apex Legends Server. So, It could be possible that on the server which you’re playing Game is currently down.
1. Search Google for “EA Help Apex Legends”.
2. Open the First link, Click on the Server Status button.
If all the servers are showing up. Then, the problem is different.
Change Server in Apex Legends.
1. Open Apex Legends Game, and stay on Continue Screen.
2. You will able to see the Data Center option, Click on it.
3. Now, check the server with the lowest ping and 0% packet loss, and click on it to select that.
Note: If your server is the one with the lowest ping. Then still change the server.
Solution 7: Clear Origin Cache.
If not any above solution is working. Then, you should try clearing cache of Origin Client first. Yes, the problem is with Apex Legends. But, Origin is responsible to run the Game. So, trying this solution will not harm anything.